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Automated Email Routing with AI in SAP CRM
We have developed a solution to automate language detection of incoming emails as well as content classification in order to automatically route incoming emails into the right queues in the SAP CRM system. Less time spent for email routing means more time for email processing and actual customer service.
Digital Hotline Announcements with Azure Speech Studio
We have modified and optimized our customer service hotline announcements using Microsoft Azure's Text-to-Speech studio.
Bertelsmann Investments in Web3 - A new internet architecture in the making
This article represents an overview of Bertelsmann Investments' direct and indirect shareholdings in Web3. It follows discussions conducted in the Web3 Leadership Circle lead by the Tech & Data team and serves the endeavour of bridging BI's access to the world of Web3 startups with the needs and demand for innovation within the divisions.
Blockchain DIY (2/2)
This the second and final of our two-post blog series approaching the notion of blockchain by first principles. By following along, you will build and interact with your very own, simple blockchain.
How Can We Measure (Artificial) Intelligence?
Skill is not equivalent to intelligence and there is still no single definition for the latter. What scientists can agree on, however, is that goal orientation and adaptability to different environments are crucial. Today's deep-learning systems are still very limited, as they are essentially skill programs being trained on large amounts of data. To measure intelligence, we need other benchmarks, ones that focus on generalization and skill-acquisition efficiency.
Martin von Allesch
Multi Agent Systems
Solving complex problems with MAS
What is a DAO and why do we need it?
On October 26th the Web3 Community got together to learn and discuss the characteristics of Decentralized Autonomous Organizations, or short: DAOs. While DAO appears to be something like another buzzing word in the surroundings of web 3.0, there were actually a few thousands of them evolving over the past years. Even though only some of them are working successfully, the ideas behind a DAO are something Bertelsmann has concerns for.
Tech & Data podcast: RTLZWEI - Building impactful data products with small data science teams [GER]
Insights from the trenches ranging from Data Science strategy, team setup and workflows all the way to actual data products by our RTLZWEI colleagues Johannes Ehrler and Ben Weiss